FAQ

Creating your Spinbara Casino account is a straightforward process that takes just a few minutes. Start by clicking the "Sign Up" button on our homepage and fill out the registration form with your basic information, including your full name, email address, date of birth, and phone number. You'll also need to create a secure password and select your preferred currency from our available options, including USD, EUR, CAD, and various cryptocurrencies like Bitcoin and Ethereum. After submitting your registration, check your email for a verification message from Spinbara Casino. Click the confirmation link to activate your account. Once verified, you can log in and complete your profile by adding additional details like your address. Remember to provide accurate information during registration, as you'll need to verify these details later through our KYC process before making your first withdrawal. The entire registration process is secure and protected by advanced encryption technology.

New players at Spinbara Casino can claim our generous welcome bonus of 100% up to $500 plus 200 free spins on selected slot games. This means if you deposit $500, you'll receive an additional $500 in bonus funds, giving you $1,000 total to play with. The minimum deposit to qualify for this bonus is $10, making it accessible for players with different budgets. The 200 free spins are typically awarded on popular slot games and are credited to your account shortly after your qualifying deposit. Both the bonus funds and free spin winnings come with a 35x wagering requirement based on your deposit plus bonus amount. For example, if you deposit $100 and receive a $100 bonus, you'll need to wager $7,000 ($200 x 35) before you can withdraw any bonus-related winnings. The maximum bet allowed while playing with bonus funds is $5 per spin or hand. This welcome offer gives you an excellent opportunity to explore our extensive game library while maximizing your initial bankroll.

Currently, Spinbara Casino focuses on providing value through our substantial welcome deposit bonus rather than offering no deposit bonus codes. Our 100% match bonus up to $500 plus 200 free spins provides much more value than typical no deposit offers, which are usually limited to small amounts like $10-$20. However, we occasionally run special promotions and tournaments that don't require additional deposits. For instance, our recent tournament offered a $20,000 prize pool with buy-ins starting at just $0.50. We recommend following our promotions page and subscribing to our newsletter to stay updated on any special offers, seasonal bonuses, or exclusive codes that may become available. Our customer support team at support@spinbara.com can also inform you about any current promotional opportunities that might not require a deposit.

Spinbara Casino offers an extensive range of payment methods to accommodate players' preferences, including traditional banking options and modern cryptocurrency solutions. For traditional payments, we accept Visa and MasterCard credit and debit cards, bank transfers, and popular e-wallets like Neteller, Skrill, MuchBetter, and Mifinity. We also support prepaid options like Paysafecard and Neosurf for players who prefer not to link their bank accounts. Cryptocurrency enthusiasts can deposit and withdraw using Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Cardano (ADA), Ripple (XRP), and Tether (USDT). Crypto transactions typically process faster and often have lower fees compared to traditional banking methods. Canadian players can also use Interac for convenient domestic transactions. Minimum deposit amounts vary by payment method but generally start around $10-$20. Withdrawal processing times depend on your chosen method, with e-wallets and cryptocurrencies typically processing within 24 hours, while bank transfers may take 3-5 business days.

Wagering requirements at Spinbara Casino are set at 35x the combined amount of your deposit and bonus. This means you need to place bets totaling 35 times your deposit plus bonus amount before you can withdraw any winnings from bonus funds. For example, if you deposit $100 and receive a $100 bonus, you must wager $7,000 ($200 x 35) to meet the requirement. Our bonuses are non-sticky, which works in your favor. This means your real money balance is used first when playing, and any winnings from your real money are immediately withdrawable without wagering requirements. Only winnings generated from bonus funds need to meet the wagering conditions. Not all games contribute equally to wagering requirements – slots typically contribute 100%, while table games like blackjack and roulette may contribute less or be excluded entirely. The maximum bet allowed while playing with bonus funds is $5 per round to ensure fair play. You can track your wagering progress in your account dashboard.

Yes, Spinbara Casino is fully optimized for mobile gaming across all devices, including smartphones and tablets running iOS and Android operating systems. Our mobile platform offers the same high-quality gaming experience as the desktop version, with access to hundreds of slots, table games, and live dealer options from top providers like Evolution Gaming, Pragmatic Play, and NetEnt. You don't need to download a separate app – simply access Spinbara Casino through your mobile browser for instant play. The mobile interface is responsive and user-friendly, allowing you to easily navigate between games, manage your account, make deposits and withdrawals, and contact customer support. All payment methods available on desktop are also supported on mobile, including cryptocurrency options. The mobile version maintains the same security standards and features, including account verification, bonus claiming, and responsible gambling tools. Whether you're commuting, traveling, or simply prefer gaming on your phone, you'll have the full Spinbara Casino experience at your fingertips.

Spinbara Casino features an impressive collection of games from over 70 leading software providers, ensuring diverse and high-quality gaming options. Major providers include Evolution Gaming for live dealer games, NetEnt and Microgaming for premium slots, Pragmatic Play for both slots and live games, and specialized developers like Big Time Gaming, Hacksaw Gaming, and NoLimit City for innovative slot mechanics. Our game library includes thousands of slot games ranging from classic three-reel slots to modern video slots with advanced features like megaways, cascading reels, and progressive jackpots. Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker, plus specialty games like craps and sic bo. Our live casino section, powered by Evolution Gaming and Ezugi, offers real-time gaming with professional dealers for blackjack, roulette, baccarat, and game show-style entertainment like Crazy Time and Monopoly Live. We also feature sports betting options through providers like Kiron, virtual games, and instant-win scratch cards. New games are added regularly, ensuring fresh content for our players.

Spinbara Casino operates under proper licensing and regulation to ensure player protection and fair gaming. We maintain strict compliance with international gaming standards and undergo regular audits to verify the fairness of our games and the security of our operations. Our licensing ensures that all games use certified random number generators (RNGs) and that player funds are kept in segregated accounts for maximum security. We implement advanced SSL encryption technology to protect all personal and financial information transmitted between your device and our servers. Additionally, we adhere to responsible gambling practices and provide tools to help players maintain control over their gaming activities. Our customer support team can provide specific details about our licensing jurisdiction and regulatory compliance if you need this information for your records. We're committed to maintaining the highest standards of integrity and transparency in all our operations, giving you confidence that you're playing at a trustworthy and legitimate online casino.

The Know Your Customer (KYC) verification process at Spinbara Casino is a standard security procedure required before your first withdrawal. This process typically involves submitting copies of government-issued identification (passport, driver's license, or national ID card), proof of address (utility bill, bank statement, or official mail dated within the last three months), and potentially proof of payment method ownership. You can upload these documents directly through your account dashboard in the verification section. Our security team reviews submissions within 24-48 hours during business days. Make sure all documents are clear, unedited, and show all four corners. Personal information must match exactly with your account registration details. Once verified, your account receives full functionality, including faster withdrawal processing. The KYC process is a one-time requirement designed to protect both you and the casino from fraud and money laundering. If you encounter any issues during verification, our support team at support@spinbara.com is available to help guide you through the process.

Spinbara Casino provides multiple support channels to help resolve technical issues quickly and efficiently. Our primary support method is live chat, available directly through the website, where you can connect with knowledgeable support agents who can assist with login problems, game loading issues, payment difficulties, or any other technical concerns in real-time. For more complex issues or detailed inquiries, you can reach our support team via email at support@spinbara.com. When contacting support, provide as much detail as possible about the issue, including your username, the specific game or page where you encountered the problem, your device type and browser, and any error messages you received. Common technical issues like slow game loading can often be resolved by clearing your browser cache, ensuring you have a stable internet connection, or trying a different browser. Our technical team continuously monitors the platform for optimal performance and quickly addresses any system-wide issues that may arise.

Spinbara Casino is committed to promoting responsible gambling and provides several tools to help you maintain control over your gaming activities. You can set daily, weekly, or monthly deposit limits through your account settings, which will prevent you from depositing more than your predetermined amount during the specified period. These limits can be decreased immediately but require a cooling-off period to increase, ensuring you make thoughtful decisions about your spending. Additional tools include session time limits to control how long you play, loss limits to cap potential losses, and self-exclusion options ranging from 24 hours to permanent account closure. We also provide reality checks that remind you how long you've been playing at regular intervals. If you feel you need help with gambling-related issues, we provide links to professional organizations like GamCare, Gambling Therapy, and the National Council on Problem Gambling. Our support team is trained to recognize signs of problem gambling and can provide guidance on using these tools effectively or seeking additional help when needed.

Spinbara Casino employs bank-level security measures to protect all personal and financial information. We use advanced 256-bit SSL encryption technology, the same standard used by major financial institutions, to ensure all data transmitted between your device and our servers remains completely secure and cannot be intercepted by unauthorized parties. Your financial information is processed through secure payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. We never store complete credit card information on our servers, and all sensitive data is encrypted using industry-standard protocols. Player funds are kept in segregated accounts separate from operational funds, ensuring your money is always protected. Our systems undergo regular security audits and penetration testing to identify and address any potential vulnerabilities. We also implement strict access controls and monitoring systems to prevent unauthorized access to player accounts and information. Additionally, we comply with international data protection regulations and maintain strict privacy policies governing how we collect, use, and protect your personal information.